40 lines
1.6 KiB
Markdown
40 lines
1.6 KiB
Markdown
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title = 'Amacom'
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date = 2004-01-01
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[extra]
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years = '2004'
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As one of only two technicians at the dial-up and fixed-wireless ISP in my
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home town, I had a wide range of responsibilities. Amacom not only provided
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Internet access to business and residential customers all over town, but also
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offered general computer repair services. When I was not busy tracking down
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runaway growth of someone's e-mail inbox, I always had at least a few machines
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that had a hard drive that was failing or a modem that had been damaged by
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lightning.
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<!-- more -->
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## ISP Systems Operator
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* Deploy and maintain Red Hat Linux servers hosting DNS, RADIUS, SMTP, IMAP,
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and HTTP services for Amacom customers
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* Install long-range 2.4 GHz fixed-wireless equipment on customer premises,
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including Wi-Fi network adapters and Wi-Fi/Ethernet bridges, high-gain
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outdoor antennas, and signal amplifiers
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* Troubleshoot network connectivity issues for customers, including resolving
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IP addressing issues, Windows driver conflicts, defective hardware, damaged
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coaxial cable, etc.
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* Work with the upstream network provider (AT&T, later Savvis) to diagnose and
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resolve T1 connectivity problems, bandwidth constraints, and link congestion
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## Desktop Repair Technician
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* Diagnose and repair all manner of consumer-grade software and hardware
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issues
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* Replace damaged or defective computer hardware including CPUs, memory
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modules, video cards, sound cards, modems, and network adapters
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* Locate and remove viruses and other malware from customer machines
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* Troubleshoot software compatibility issues
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